As reported in late September and early November, hobbyists spanning several online discussion forums (primarily The Movie Prop Forum and the Star Trek Props, Costumes & Auctions Forum) had been outspoken about a variety of customer service complaints with It’s a Wrap and their handling of the official CBS ~ Paramount Television Star Trek auctions.

In monitoring the discussion forums and talking with collectors privately, it seems as though It’s A Wrap has turned things around significantly. I have learned from many collectors that customer service has improved significantly, auction wins have been delivered quickly/timely, and there seems to be much more positive buzz about the weekly auction events. I hope for both It’s A Wrap and their customers that these trends continue. [Read more…]