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Premiere Props, Hollywood Roadshow, Auction Outcome Manipulation – Update 1

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eBay Finds Premiere Props In Violation of “Seller Non-Performance” Policy

This is an update to my article posted Friday: Premiere Props, Hollywood Roadshow, Auction Outcome Manipulation

I filed a “Seller Non-Performance” complaint with eBay, against Premiere Props, and eBay formally ruled in my favor.

Official eBay Policy: “Seller Non-Performance” (LINK):

When a seller lists an item on eBay, and a buyer bids for and wins that item, the seller and buyer have entered into a contract. Both members are expected to honor that contract. In accordance with that contract, the seller may not:

  • Fail to deliver an item for which payment was accepted.
  • Significantly misrepresent an item by not meeting the terms and item description outlined in the listing.
  • Refuse to accept payment for an item at the end of a successful sale.

Further, sellers are expected to perform in a manner that results in a consistently high level of buyer satisfaction. If a seller’s interactions with the eBay Community create unacceptable levels of buyer dissatisfaction, that seller has violated this policy.

Violations of this policy by a seller may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of eBay fees on cancelled listings
  • Selling fee schedule adjustments
  • Loss of PowerSeller status
  • Referral to Law Enforcement

A buyer who believes that a seller has not honored a contract should read the Additional Information section below to understand what remedies are available to the buyer.

Official eBay Ruling – Premiere Props in Violation of “Seller Non-Performance” Policy:

—–Original Message—–
From: eBay Customer Support
Sent: Sunday, July 29, 2007 9:51 PM
To: Jason De Bord
Subject: PC38252 Your response from the eBay PowerSeller Team. (KMM261624645V70992L0KM)

Dear Jason,

Thank you for writing eBay in regard to your report of a non selling
seller.

Jason, I appreciate your report and it is because of members like you
that we are able to effectively police the site and make sure everyone
is following the rules.

We’re concerned about violations on eBay, and we’ve thoroughly
investigated your report regarding premiereprops16. Please be assured
that we’ve taken appropriate action in accordance with our site
policies. Our actions may include issuing a warning, temporary
suspension, indefinite suspension, or terminating the membership.

Out of concern for the privacy of all members, we can’t discuss the
results of our investigation of a member’s account with another member.
I hope that this assures you that your account information will likewise
remain private.

If you need further assistance, please don’t hesitate to reply to this
email and let us know.

Sincerely,
Fuji

eBay Customer Support
Trust and Safety Operations

Pertinent Links:

OPB Article: “Hollywood Roadshow Live Auction in L.A. – Held Today”

OPB Article: “Upcoming Hollywood Roadshow Live Auction in L.A. – July 14, 2007“,

Official Event Website: Hollywood Roadshow

Official Premiere Props Website: PremiereProps.com

Premiere Props eBay “ME” page: premiereprops16

Hollywood Roadshow eBay Live Auctions: Catalog Page

eBay Policy: Seller Non-Performance

~

Jason De Bord