‘It’s A Wrap!’ Star Trek Auctions: Positive Customer Reports
February 19, 2008 by Jason DeBord
As reported in late September and early November, hobbyists spanning several online discussion forums (primarily The Movie Prop Forum and the Star Trek Props, Costumes & Auctions Forum) had been outspoken about a variety of customer service complaints with It’s a Wrap and their handling of the official CBS ~ Paramount Television Star Trek auctions.
In monitoring the discussion forums and talking with collectors privately, it seems as though It’s A Wrap has turned things around significantly. I have learned from many collectors that customer service has improved significantly, auction wins have been delivered quickly/timely, and there seems to be much more positive buzz about the weekly auction events. I hope for both It’s A Wrap and their customers that these trends continue.
This is an admittedly short update, but I thought it appropriate to make note of some of these consistently positive customer reports.
As a matter of disclosure, I have not personally transacted with It’s A Wrap, so my observations are just that.
Jason De Bord
